Be the Distributor Difference-Ireland-EN

What You Need to Know

Be The Distributor Difference

The supportive and personal relationships that Distributors develop with customers and others in their organizations are an important part of our reputation and brand value –this is the Distributor Difference!

Customer Service

Leadership & Training

Marketing Plan

Mark Hughes (1956 – 2000) Herbalife Founder and First Distributor

Distributors help Customers achieve personal goals by providing simple to understand education and training, engaging activity, coaching and the support of a like-minded community. The supportive and personal relationships that Distributors develop with Customers and others are an important part of reputation and brand value.

Focusing on good Customer Service and reaching more people is the key to a stable, long-term business. It is critical to help customers to achieve their lifestyle goals and one of the keys to building a strong organization.

Don'ts

Do's

For Providing Customer Service

Provide the Customer with an opportunity to engage in a personal relationship via human interaction and in the event the Customer wants to engage, engage with that customer via human interaction. Be available to answer questions, provide advice, and respond to customers’ concerns. When doing so, use available Herbalife educational tools and materials. Get to know customers’ unique needs and goals in order to recommend appropriate Herbalife products and explain how to use the products. Deliver all products within a reasonable time.

Avoid customers and their questions. Make yourself available. Provide false and misleading information regarding Herbalife Products and/or Business Opportunity. Neglect explaining how to use the products as it may lead customers being unpeaceful reaching their unique goals.

When you uphold the highest ethical, customer-focused standards you safeguard the value of the Herbalife brand for the benefit of everyone.

“A Leader is one, who knows the way, goes the way and shows the way. ”

How to protect the Herbalife Business and the Brand for you and for every Distributor?

The Sales & Marketing Plan forms the foundation of the Herbalife distribution system that uniquely serves both Distributors and Customers. It is intended to compensate Distributors for training, mentoring, leading and developing a downline Distributor organisation that purchases products for resale to legitimate end-user Customers, or for Distributors’ own personal consumption.

How to build a strong downline organisation by providing Distributor Difference.

Train, mentor, develop, and have ongoing communication with anyone you personally sponsor, as well as your downline organization.

Do's

Don'ts

Training

Be available to answer questions, provide advice, and respond to your downline organisation. Offer basic training at no cost to your downlines in the following topics: •Products and their usage •Rules and how to operate their business •Sales & Marketing Plan •Proper use of advertising, literature, and sales aids •Satisfaction Guarantee •How to help customers and provide good, one-on-one customer service •Information on attending Herbalife events, meetings and functions, once they have qualified •Business strategies and tools to help customers become Distributors When doing so, use available Herbalife educational tools and materials.

Be unavailable and/or avoid your downlines and their questions. Provide false and misleading information regarding Herbalife Products and/or Business Opportunity.

Duplicating these methods and sharing skills with your downline organization can help you to become successful in building a strong, sustainable business and organization; and to help your downline provide great Customer Service.

Maintaining the integrity, spirit and intent of the Sales & Marketing Plan is crucial. It is important to ensure we have these standards and policies that provide everyone an equal chance to succeed.

Do's

Don'ts

Marketing Plan

Provide correct contact information to your Customers. Make sure that you place your orders under your Herbalife Membership ID number. Make sure that your prospect is clear on the terms and the business opportunity when signing up as a Distributor. Make sure that your downline organisation only purchases as many products as many they sell or consume.

Mislead customers with respect to the identity of the Distributor they ordered from. Place orders in another Distributor's name or divert orders with or without their knowledge. Create false applications ordivert purchases from one Distributor to another. Discourage your downline to place orders in order to receive financial rewards under Herbalife’s Marketing Plan.

What we do is powerful - delivering results by combining high-quality personalized nutrition plan with valuable support. When you uphold the highest ethical, customer-focused standards you safeguard the value of the Herbalife brand for the benefit of everyone.

“Care more about others, and you will be taken care of.”

Mark Hughes (1956 – 2000) Herbalife Founder and First Distributor

Materials produced by Herbalife Nutrition for use in one country may not be appropriate for use in another country. Use only the materials produced for the country you are conducting your business in. When sharing the materials with Members in another country, use the materials produced for their country.