What You Need to Know
Building the Customer Relationship
Herbalife Nutrition offers personalized Customer Service!
See for yourself
How do Distributors build Trust and provide Customer Service?
The foundation of a successful Herbalife Nutrition business is based on building Distributor and Customer relationships.
Product Sales to
Non-Distributors
It is important to Build Customer Relationships
Help them focus on fitness and maintain optimum health
Know your Customers so that you can help them achieve their goals.
Help compliment their diet with the right nutrition
Help them get into good shape for an event
Customer Service
Labels, Materials and
Directions for Use
Look for red flags
Always provide
Guide them the right way to achieve the best results for their personal goals
What happens if you DO NOT know your Customer?
You do not know if they are taking their products the right way for the best results
Do NOT risk your Customer relationship
Answer questions and product inquiries
Offer advice
Always provide to your
Customers
Provide guidance and support
Always Provide
Look for red flags
Labels, Materials and
Directions for Use
Product Sales to
Non-Distributors
Customer Service
You won't be able to sell Herbalife Nutrition products, if you are not a Distritibutor
Know your Customer so you can help them achieve their goals
When you help others achieve their goals, you develop a strong, supported customer base
- Resellers buy products then try to resell it for profit, but they do not provide customer service or offer any of the guarantees that Herbalife Nutrition provide
- Reselling undermines the value of the
Distributor difference.
Do NOT risk your
Distributorship on a quick profit
Requesting large orders of a single item, example: 40 canisters of Formula 1 shake
Different Customer names direct shipping to the same address
If you do not know your Customers, look out for the following:
- This might be a reseller using an address to receive products
30-day money back guarantee
Refund or Exchange
Information about the product
Distributors are uniquely positioned to sell products directly to Customers
Remember
Answer questions and help others achieve their goals to build a strong customer service
Always Provide
Look for red flags
Labels, Materials and
Directions for Use
Product Sales to
Non-Distributors
Customer Service
Help them to focus on fitness and stay at their optimum health
When sharing information about the products and personal experiences, it must be accurate, complete, truthful, substantiated and consistent with information on product labels and accompanying literature.
Fully explain all indications and usages as specified on product labels
Do not risk your Customers' health
Use the products as directed on the label
Use the products as directed on the label
Labels and all the information should be intact and in the original form, just as Herbalife Nutrition ships them.
Do not tamper with the labels.
Customers with medical conditions or under current medical treatment should consult their physician before changing their diet.
2021 Herbalife Nutrition. All rights reserved. United States. Customer Service.
You Make the Difference
For Easy Tips and Guides
Visit The What You Need to Know page on MyHerbalife.com
Learn More
Take a look at the Info sheet!
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Materials produced by Herbalife Nutrition for use in one country may not be appropriate for use in another country. Use only the materials produced for the country you are conducting your business in. When sharing the materials with Distributors in another country, use the materials produced for their country.
What does Herbalife Nutrition offer?
Do not delete, add or modify information on labels, packages or literature in any way, shape or form
Faster weight loss, calorie burner, detox and other claims that are not on the product label are prohibited
Never create new product claims for a product mixture
- A Customer would not need to place this large order
- It is most likely a reseller
You do not know if they like the flavors they have chosen
A unique opportunity for Herbalife Nutrition Independent Distributors to establish:
Distributors directly provide Customers with product guidance and social support
Labels, Materials and
Directions for Use
Product Sales to
Non-Distributors
Customer Service
Labels, Materials and
Directions for Use
Product Sales to
Non-Distributors
Customer Service
